Rules and Regulations

GENERAL PROVISIONS

In order to avoid misunderstandings and ensure a pleasant stay, please read the following regulations, which are an integral part of the rental agreement, which is concluded by making a reservation and paying the entire amount for the stay. By performing the above-mentioned activities, the Guest confirms that he or she has read and fully accepts the terms and conditions of the regulations and undertakes to comply with them. The service provider for renting apartments at Apartamenty Szyndzielnia is BB Invest Urszula Socha, operating at ul. Bliska 33/12, 43-316 Bielsko-Biała (NIP PL9691106489, REGON 241353341)

RESERVATION, RENTAL AGREEMENT AND PAYMENT METHODS

1. Reservations can be made free of charge via a web browser on the website https://apartamentszyndzielnia.pl using the reservation form, by phone at (+48) 690 335 335 or by e-mail adress@apartamentyszyndzielnia.pl, in which you must provide all the required information. data such as: Personal data, address details, contact number and e-mail address.

2. After making the reservation using the selected method, the Guest receives detailed information regarding the reservation sent by e-mail to the e-mail address provided by the Guest.

3. Making a reservation electronically and paying the full reservation fee is tantamount to the Customer's acceptance of these Regulations in their entirety. The regulations are publicly available on the website https://apartamentszyndzielnia.pl/regulamin.

4. The reservation will be confirmed only after the payment specified in the reservation is received, in accordance with the deadline specified after making the reservation and in an e-mail to the address provided by the Guest in the reservation form.

5. Payment can be settled using online payments via the website that supports online payments: TPay (regulations of the TPay payment service provider at the Internet address: https://tpay.com/user/assets/files_for_download/regulamin.pdf) and Przelewy24 (regulations of the service provider Przelewy24 payments at the Internet address https://www.przelewy24.pl/regulamin) or by leaving your payment card details in the reservation form or by traditional bank transfer. The Guest receives detailed payment information by e-mail to the e-mail address provided by the Guest in the reservation form.

6. The Apartamenty Szyndzielnia service provider has the right to pre-authorize the Guest's payment card and complete the pre-authorization if payment by payment card is selected in the reservation form no earlier than the day before the date of automatic cancellation specified in the Guest's reservation.

7. Failure to make the payment within the time specified when making the reservation, with free cancellation of the reservation, before the start of the stay, means the Guest's resignation from the apartment rental agreement and results in the cancellation of the reservation. The Guest is informed about this fact in an electronic message to the e-mail address and in an SMS message to the e-mail address and contact number indicated by the Guest in the reservation form.

CHECK-IN, STAY AND CHECK-OUT

8. Check-in and access to the apartment is unattended using the individual access code received, which is sent to the Guest by e-mail and in an SMS message after confirming the reservation and payment to the e-mail address and contact number provided by the Guest in the reservation form. , before the start of your stay.

9. The apartment is rented for a short period. The stay starts at 2:00 p.m. and lasts until 11:00 a.m. the next day. The guest may not transfer or make the apartments available to other people during the rental period, even if the room rental period has not expired.

10. On the day of check-out, you must leave the apartment according to the time of your stay and close the apartment's entrance door after leaving.

11. Szyndzielnia Apartments offer a paid late check-out service, available depending on occupancy. The service requires approval from the reception. The service fee is not included in the price of your stay and must be paid before arrival. We reserve the right to cancel the service if it is not confirmed and paid for.

12. The guest should submit a request to extend the stay beyond the period covered by the previous reservation to the reception staff at least 24 hours before the end of the stay. The reception will consider the request to extend your stay depending on its capabilities and availability.

13. In case of departure before the planned end date of the stay, there is no refund for unused and paid days.

14. The reception is available on weekdays, from 8:00 a.m. to 3:30 p.m., located on the ground floor of the building (staircase A) in the immediate location of the rented apartment. For additional questions and in the event of a breakdown, guests can be contacted 24 hours a day at: (+48) 690 335 335 or by e-mail: sekreta@apartamentyszyndzielnia.pl

RESPONSIBILITY AND FACILITIES

15. The guest is obliged to observe quiet hours from 10 p.m. to 6 a.m.

16. Apartamenty Szyndzielnia is not responsible for the loss or damage of material items brought by the Guest to the apartment, for stored money, securities and valuable items owned by Guests, including valuables and items of scientific or artistic value, if the damage resulted from the properties of the items. brought or as a result of force majeure or was solely due to the fault of the injured party or the person who accompanied him.

17. Apartamenty Szyndzielnia is not responsible for interruptions in the supply of electricity, water or heating resulting from network failure, force majeure or other factors beyond the facility's control. If such a situation occurs, the hotel will make every effort to minimize its effects.

18. The Guest should immediately inform the staff of the Apartamenty Szyndzielnia facility at the reception about any defects occurring in the apartment during their stay.

19. Smoking is strictly prohibited in the entire rented apartment and Apartamenty Szyndzielnia facility, i.e. kitchen, bathroom, hall, living room, bedroom, balcony, staircase. Violation of the smoking ban in places subject to it will result in a financial penalty of PLN 1000, which includes the cost of removing unpleasant odors.

20. The guest undertakes not to exceed the number of people staying or staying overnight in the apartment beyond that specified in the reservation form. Otherwise, the Guest will be obliged to pay an additional fee for the people staying with him.

21. The guest of the apartment bears full financial responsibility for any damage or destruction caused to all devices and items in the apartment.

22. The guest is obliged to immediately inform about any damage caused by him during his stay and bears full financial responsibility for damage caused to the apartment and the building in which the premises are located.

23. All faults reported later than the first day of stay will be collected from the Guests currently staying.

24. It is strictly forbidden to remove any elements of the Apartment equipment (including towels) that are the property of Apartament Szyndzielnia. Theft will be reported to the appropriate services and financially punished.

25. In the event of unforeseeable circumstances, the effects of which cannot be eliminated immediately, Apartamenty Szyndzielnia undertakes to provide an alternative apartment, similar to the originally booked apartment, if it has one.

26. Parents or guardians are responsible for children staying on the premises. The facility does not have any security measures to protect small children.

27. Apartamenty Szyndzielnia is not responsible for any inconvenience caused during your stay related to: construction or finishing works that may be carried out on the premises and in the vicinity of the facility where the apartment is located and interruptions in the supply of utilities.

28. Each time leaving the apartment during their stay, the Guest is obliged to secure it by closing the entrance door and windows, turning off the air conditioning and turning off the heating plate and other electrical devices.

29. Apartamenty Szyndzielnia provides guests with a free parking space on the property. The parking lot is monitored and secured with a barrier. The facility is not responsible for any damage to vehicles or loss of property left in the parking lot.

30. The price for renting the apartment includes cleaning services after the reservation date. and is included in the rental price. Additional cleaning service during the stay - replacement of bed linen or towels is provided at the customer's request for an additional fee.

31. It is prohibited to store bicycles and other sports equipment in the apartments. There is a room for storing equipment called the Bicycle Room. The bicycle room is equipped with hangers to protect the equipment, is publicly available to tenants of the facility and is locked.
It is prohibited to transport bicycles using the passenger elevator on the property.

32. For the comfort and safety of all guests, as well as to prevent potential allergies, property damage and other inconveniences, it is prohibited to bring animals into the apartments of Apartamenty Szyndzielnia.

33. The Guest undertakes not to transmit, publish or make available any content that is or may be considered illegal, violating the rights of third parties, including copyrights, personal rights, personal rights or other rights protected by law, as well as offensive content, vulgar, threatening, discriminatory, promoting violence, hatred or any other actions contrary to law or good practices.

CANCELLATION OF RESERVATIONS AND COMPLAINTS

34. Failure to comply with the above-mentioned rules may result in immediate termination of the rental service without the right to receive a refund for the stay.

35. Canceling a reservation outside the free cancellation period, after making a prepayment and before the start of the stay, requires the Guest to pay a fee of 20% of the reservation value. This amount constitutes compensation for the benefits lost by the facility and the costs incurred in preparing the apartment for the Guest's stay.

36. The Landlord reserves the right to refuse to accept and cancel the reservation of a Guest who, during the previous stay, grossly violated the regulations of the facility or caused damage to the property of the facility or other guests, or caused physical harm to people staying on the premises, or otherwise disturbed the peaceful stay of other guests.

37. Complaints related to the implementation of the rental agreement for the sale of short-term rental services may be submitted by the Guest in writing, providing a description of the problem. The content of the complaint may be sent electronically to the e-mail address: sekreta@apartamentyszyndzielnia.pl or in writing to the address of the registered office of BB Invest Urszula Socha 43-316 Bielsko-Biała, ul. Bliska 33/12. The Service Provider will respond to the submitted complaint within 14 days from the date of receipt of the letter, replying to the address provided by the Guest.

CHILD PROTECTION STANDARDS

We would like to inform you that new regulations are in force from February 15, 2024, which are aimed at increasing the safety of children. Accommodation establishments must now confirm whether adults staying with children are their parents or guardians.
Taking into account the content of the United Nations guidelines on business and human rights, recognizing the important role of business in ensuring respect for children's rights, in particular the right to protection of their dignity and freedom from all forms of harm. Apartamenty Szyndzielnia is owned by BB Invest Urszula Socha, operating at ul. Bliska 33/12, 43-316 Bielsko-Biała adopts appropriate rules and procedures in the event of suspicion of harm to a child staying at the facility and to prevent such threats.
Apartamenty Szyndzielnia in Bielsko-Biała take children's safety very seriously. In accordance with international standards, we are committed to protecting our youngest guests from all forms of harm. If we suspect that a child is being harmed, we will immediately report it to the appropriate services.

Child Protection Standards at Apartamenty Szyndzielnia are implemented based on the following principles:

1. Apartamenty Szyndzielnia conducts its operations respecting the rights of children who, due to their age, emotional and mental condition, are particularly vulnerable to harm.
2. Apartamenty Szyndzielnia recognizes its role in running a socially responsible business and promoting desirable social attitudes.
3. Apartamenty Szyndzielnia recognizes the importance of the legal and social obligation to notify law enforcement authorities of every case of abuse or suspected crime to the detriment of a child and undertakes to train its employees to have the competences to fulfill this obligation.

PERSONAL DATA PROTECTION AND PROCESSING

Personal data will be processed in order to complete the reservation process, clarify the circumstances of any possible violation of the Regulations or applicable legal provisions, and consider possible complaints.
Pursuant to Art. 13 section 1 and section 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), we would like to inform you that : :
The administrator of personal data obtained in the reservation process within the meaning of applicable provisions of generally applicable law is BB Invest Urszula Socha with its registered office in Bielsko-Biała 43-316 at ul. Bliskej 33/12 NIP 9691106489 managing Szyndzielnia Apartments in Bielsko-Biała.
The entity processing personal data is the Hotres hotel reservation system, which belongs to the company HOTRES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ z siedzibą pod adresem: ul. w Jeleniej Górze 58-500 ul. Osiedle Robtotnicze 10/4, NIP 6112816201

Personal data

1. For the purposes of the reservation process and issuing a sales document, the Guest's personal data is collected. Providing personal data is voluntary, but necessary to complete the reservation process.
2. The guest has the right to access their personal data, the right to rectify and delete them, as well as the right to limit their processing.
3. The Guest's optional consent to the processing of data for marketing purposes requires ticking the appropriate checkbox in the booking process. This consent may be withdrawn by sending an appropriate message to the e-mail address: Recepcja@apartamentyszyndzielnia.pl
4. The detailed purposes and scope of personal data processing in the Hotres system are specified in the annex.

Purposes and principles of personal data processing

1. Guests' personal data will be processed for the following purposes:
   a) in order to perform the concluded contract and take the necessary actions before its conclusion, in particular making a reservation (GDPR Art. 6(1)(b))
   b) in order to fulfill the legal obligations of the Data Administrator, in particular those arising from the Accounting Act (GDPR Art. 6(1) point c)
   c) to achieve the purposes arising from the legitimate interests of the Administrator, in particular marketing and to establish, defend and pursue claims (GDPR Art. 6(1)(f))
2. Your personal data will be processed for the period necessary to perform the contract, as well as for the period during which claims related to this contract may arise, and for the period required by applicable law in connection with the need for us to fulfill our tax obligations.
3. The recipients of personal data collected from you may, in justified cases, be the Administrator's subcontractors, entities providing accounting, IT, advertising, marketing, auditing, advisory, legal, transport, courier and postal services to the Administrator.
4. Your personal data will not be transferred to a third country or international organization (i.e. outside the European Economic Area).
5. Your personal data is not subject to automated decision-making and is not used for profiling.
6. In matters relating to data processing, please contact the Administrator directly.
7. You have the right to lodge a complaint with the supervisory authority in matters related to the processing of personal data. The competent authority is the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw.

Administrator's obligations

1. The Administrator ensures that the Guest's personal data is not made available to third parties and in this respect will take the necessary measures and ensure the use of its knowledge and experience in order to implement this assurance.
2. The Administrator reserves the right to make personal data available to authorized entities (Subprocessors) and in cases provided for by generally applicable law. This applies in particular to entities such as online payment systems and reception software.
3. The administrator is obliged to maintain the secrecy and confidentiality of information obtained in order to carry out the reservation process. The commitment made remains in force for an indefinite period.

Hotres obligations

1. Hotres, as the entity processing the Guest's personal data, ensures the implementation of appropriate technical and organizational measures and additional IT security measures, based on proven servers and systems for processing personal data in services provided electronically.
2. Hotres declares that the IT systems used to process personal data meet the requirements of applicable law, in particular they are highly protected within the meaning of the Regulation of the Minister of Internal Affairs and Administration of April 29, 2004 on the documentation of personal data processing and technical and organizational conditions which devices and information systems used to process personal data should meet. Subcontractors and employees of Hotres will be duly authorized to process personal data in connection with the reservation process, to which the Administrator and the Guest consent.
3. In order to ensure the highest security in storing personal data in accordance with the requirements of the GDPR, Hotres undertakes to:
   a) to continuously ensure the confidentiality, integrity, availability and resilience of processing systems and services
   b) encryption and anonymization of personal data transmission
   c) the ability to quickly restore the availability and access to personal data in the event of a physical or technical incident
   d) regularly testing, measuring and assessing the effectiveness of technical and organizational measures to ensure the security of data processing

FINAL PROVISIONS

The Administrator is entitled to introduce changes to the provisions of the Regulations at any time and depending on his own decision. In particular, it may change the provisions of these Regulations in the event of:

1. the need to adapt the Regulations to mandatory provisions or to changes in legal provisions affecting the content of the Regulations.
2. the need to adapt the Regulations to the recommendation, interpretation, judgment, resolution or decision of a public authority or court decision affecting the content of the Regulations.
3. expanding or changing the functionality of the Hotres booking system.

We highly value guests who value the best location, view, silence, peace and quiet, as well as new and modern interiors, our commitment and workload... we really care about maintaining cleanliness and order, so that everyone can enjoy the comfort and pleasure of using our spaces in every season... Let's take care of each other. We provide rental services with due diligence. If you have any reservations regarding the quality of services provided, please report them immediately in order to improve the quality of services.